Airport travel in is set to evolve in the near future, as with all other industries that embrace the coming golden era of AI.
With the rapid expansion of airports use and the amount of customers that they must serve daily, the technology is a welcome improvement as physical space for an airport to grow is limited. Recent news has has been circulating about a variety of technological improvements that spell the end of airport congestion and wait times.
The first casualty of the new and improved systems, is the passport. Within 10 to 20 years, no longer will we be stuck having to lug around a book to identify us. With checks happening in the background with the introduction of facial recognition AI powered cameras that will track us in the airport, biometrics including retinal scans and fingerprint scans to further improve security and likely RFID chips, lines and other airport congestion will be reduced significantly.
Add to that with the introduction of self-service check in, where you can take your time at your own pace and not have to worry about holding people up. Self-service also solves two problems: 1) it reduces the stress of people standing in a queue, and 2) it frees up airline personnel to accomplish other tasks associated with flights.
Further will be the introduction of self flying planes which just last year Boeing announced its ongoing trials and Airbus are working on introducing single seat flying taxis that would see widespread roll out by 2021. Back on solid ground, self driving cars/shuttles will begin to help passengers get to their hotels or return home or an off site processing area, currently these are being trialled by UK London’s Gatwick airport in partnership with Oxbotica. In Japanese airports robots are becoming an increasingly common sight, with NAO and Pepper helping passengers with departure information, the weather updates for their current destination. With this new and promising technology, alongside the higher quality taxi services using smartphone apps to make booking taxis easier for people, customer experience at airports is set to become a much better one than the nightmare that it is currently.
However we do still have a long journey ahead of us, for those who are pushing the boundary of transport technology, they face the risk averse institutions and society at large, we can only hope that this doesn’t stall things too much. As always I’ll continue to keep an eye on AI development and keep my readers informed on the newest happenings.